Terms of
Service

By accessing and using NovaTopup's mobile top-up services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use immediately. You must be at least 18 years old or have parental/guardian consent to use our platform.

NovaTopup provides instant mobile credit top-up services for various mobile networks worldwide. Our cloud-based platform enables you to recharge prepaid mobile phones quickly, securely, and reliably. Service availability varies by country, region, and network operator. We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice when possible.

All payments are processed securely through industry-leading, PCI DSS compliant payment partners. We accept major credit cards, debit cards, and various digital payment methods as displayed during checkout. Prices are displayed in your local currency and are subject to change based on exchange rates and operator fees. You agree to provide accurate payment information and authorize charges for the selected top-up amount plus any applicable fees.

You are responsible for providing accurate recipient phone numbers and selecting the correct network operator. You agree not to use our service for any illegal or unauthorized purpose. You must not transmit any viruses, malware, or harmful code. You are responsible for maintaining the confidentiality of your account information.

Due to the instant nature of our service, all sales are final once the credit has been successfully delivered to the recipient. Refunds may be considered in exceptional circumstances, such as technical errors or failed deliveries. Please contact our support team within 48 hours for refund requests. For more details, please review our complete Refund Policy.

To the maximum extent permitted by law, NovaTopup shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific transaction in question. We are not responsible for delays, failures, or issues caused by mobile network operators, third-party payment processors, or circumstances beyond our reasonable control.

Your privacy is important to us. We collect and process your personal information in accordance with our Privacy Policy. By using our service, you consent to our data collection and usage practices as described in our Privacy Policy. We implement industry-standard security measures to protect your data.

For questions about these Terms of Service, please contact our legal team at contact@novatopup.eu. We aim to respond to all inquiries within 24-48 hours. For general support questions, please use our contact form or email contact@novatopup.eu.