Privacy
Policy

We collect information that you provide directly to us when using our mobile top-up service. This includes your name, email address, phone number, and payment information when processing transactions. We also automatically collect certain technical data about your device and platform interactions, including IP address, browser type, device information, and usage patterns to enhance security and service quality.

We use your information to process mobile top-up transactions securely, provide responsive customer support, improve our services, and communicate important updates about your account. Your payment information is processed through secure, PCI-compliant payment partners, and we never store complete credit card details on our servers. Aggregated, anonymized data may be used for analytics and continuous service improvement.

We never sell your personal information to third parties. We share your data only with carefully vetted service providers who assist us in operating our platform (payment processors, cloud hosting providers, customer support tools, and mobile network operators). We may disclose information when legally required or necessary to protect our rights, prevent fraud, and ensure user safety.

We implement enterprise-grade security measures to protect your data, including 256-bit SSL/TLS encryption, secure data storage with redundancy, regular security audits and penetration testing, multi-factor authentication, and strict access controls. All payment processing is handled through PCI DSS Level 1 compliant infrastructure. While we employ industry-leading security practices, we recommend users also take precautions to protect their account credentials.

You have comprehensive rights over your personal information. You can access, update, or delete your data at any time through your account settings. You can request a complete copy of your data, opt-out of marketing communications, or request permanent account deletion. For GDPR, CCPA, and other privacy law compliance, you may exercise additional rights including data portability, the right to be forgotten, and the right to restrict processing.

If you have questions about this Privacy Policy or our data practices, please contact our dedicated privacy team at contact@novatopup.eu. We're committed to addressing your privacy concerns promptly, transparently, and in compliance with all applicable data protection regulations.